No-hassle Returns & Exchange.

If you are looking to return or exchange your order for whatever reason, we're here to help! We accept returns or exchanges within 30 days of receiving your order. You can return your product for store credita different product, or a full refund to the original payment method.

Please note the main exceptions to our return and exchange policy:

  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please visit: http://tiedoctor.returnscenter.com/  and follow the steps below

  1. Login using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. There should be a return label inside your order envelope. If this is missing, not provided or lost please contact us
  4. Send all items back to us using the label provided

Additional Information:

  • Refunds are processed as soon as received and will take 1-3 days for the full refund to reach you. PayPal can take up to a week to be processed.
  • Replacement products will be shipped out by the next working day if this option is selected
  • We recommend 2nd Class Shipping or 2nd Signed For with Royal Mail if customers are in the UK. For International customers please use a standard shipping if orders are below £50. Please use a tracked service if orders are over £50.

For any additional questions, please email use at customerservice@tie-doctor.co.uk